The tickets and hospitality packages we offer online are based on updated allocations that we can offer, everything in cooperation with the official partners we work with and based on the actual capacity.
There might be a chance that the event that you would like to visit will change in regards to the allowance of spectators and the number of spectators. If this scenario occurs, we would like to take away your concerns. We always try to deliver the best possible experience for you. If for some reason your event is postponed or canceled we will still give you a guarantee to visit an event.
Wondering what our Event Guarantee means? If an event is rescheduled, you keep your ticket and it remains valid for the new event date. Is the booked event cancelled? Then our customer service will contact you regarding your order.
Read below what we can do in different scenarios:
The event you have booked is canceled or will be operated behind closed doors.
If your booked event is canceled or will be held behind closed doors, you will have the option to keep the order amount as a credit to be used for another event. You will receive a credit voucher, which can be used on our website to book another event.
We can only provide a credit voucher for elements of any trip booked with P1 Travel. If you have booked travel, accommodation or any other travel element anywhere else, we are unable to offer any form of compensation should your supplier be unable to offer you cancelation in case of an event not going ahead.
The event is postponed and played with an audience at a later date.
In case the ordered event is postponed to a different date and will be played with spectators, your tickets will remain valid for the new date.
Keep the order and tickets for the new date. This will be a 1 on 1 swap. Therefore, we always recommend checking what date your event will take place on via the event website before you leave. In case a hotel is booked, we will transfer the hotel booking to the new date. Our customer service team will be in touch about the new travelling dates and confirm the new hotel booking on the date that is requested.
